All orders are packaged in plain brown cardboard boxes. The return address is our warehouse address along with "K. McKay" (our owner's name). There is no indication that the parcel is from "Ohhh Canada." For Canadian orders, we do not need to list contents. For orders to the US, we must include a manifest which lists what items are included, and we do try our best to use general terms like "clothing" and "massager." All orders are labelled "Personal & Confidential."
Shipping to Canada
We are your best choice for adult novelties and sex toys, as we ship from an Canadian address (in Mississauga, ON) to anywhere within Canada.
If your order is over $49 and shipping within Canada --> Canada Post Expedited Shipping is FREE
If your order is less than $49 and shipping within Canada --> Canada Post Expedited Shipping is just $10
Our head office is in downtown Toronto, Canada and our warehouse is in Mississauga, Ontario - and that's where we ship from. This means that our Canadian customers don't have to pay any duty or unexpected taxes over and above what they pay here on the site. Pretty neat, hey? We think so!
Orders for products that are in stock ship within 1-2 business days from receipt of payment. If you order an item that is out of stock, we will make contact with you to advise you of the delay. Shipping takes between 2-10 business days - depending mostly on how far away you are from Toronto, and how far you are from a major city (ie packages get to Montreal faster than they do to Halifax, and delivery to Halifax is faster than to a small town in Nova Scotia).
Because we ship from within Canada, we do NOT have to declare the contents of the packages for anyone receiving a package within Canada - your privacy is assured. In addition our company does not appear on the outside of the package (it appears as K. McKay with our head office address only) and all packages are marked "Personal & Confidential".
Shipping to the US
We are pleased to offer shipping to our friends in the US. We have added this service by popular demand.
If your order is over $99 and shipping within the continental US --> shipping via post is FREE
If your order is under $99 and shipping within the continental US --> shipping via post is a flat fee of $20
Important Notes for American customers:
- all prices are in Canadian dollars
- for all packages going to the US, by law we must declare the value of the goods and the contents of each order; while we try to be as discreet as possible, package contents may be identified by such terms as "electronic massagers", and therefore we do NOT recommend sending your package to your place of work (note: this does not apply for Canadian deliveries - see above)
- you will be subject to customs & duty as your package comes across the border - we cannot avoid this, and we are unable to provide estimates as to how much this will be... sorry! We know that duty & taxes are NOT sexy. They are, however, the law.
If you have any questions at all about shipping, please email our AMAZING, super friendly customer service team at firstname.lastname@example.org
HST/GST # - HST # 817530652 RT0001